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Customer Service

For Customer Support, call (877) AMO-4-LIFE or contact us online.

For Equipment Technical Support, call (800) 511-0911.

For more service details, visit our Services Portal

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As is the case with medicine, in business, prevention is better than cure. Regular inspection and preventive maintenance of your medical devices prolongs the life of your investment and ensures reliable performance and regulatory compliance. To provide you the security of support and maintenance coverage for your AMO Refractive equipment, we offer service plans that fit your business needs and budget. These plans provide the following services and benefits during your contract term:

  • Regular scheduled preventive maintenance
  • Reduced total cost of ownership by minimizing downtime and maximizing utilization
  • Predictable maintenance costs for more accurate service budgeting
  • Software updates and component retrofits for optimized performance
  • Service contract customers may be eligible for multiple system or multiple year discounts
  • Monthly, quarterly or yearly payment plan

Our AMOadvantage Total Advantage Service Agreement* includes:

  • Priority services, including guaranteed uptime*, priority on-site service, and priority response time for scheduling, parts, and updates
  • Extended hours of service and technical phone support
  • Fixed annual service cost regardless of the number or severity of repairs
  • Pre-scheduled periodic preventive maintenance as per equipment specifications
  • Unlimited phone and on-site calls
  • All parts including optics, labor, and travel expenses during the Term of the contract

Our AMOadvantage Secure Advantage Service Agreement* includes:

  • Standard hours for service, technical phone support, and response time
  • Pre-scheduled periodic preventive maintenance as per requirement
  • Unlimited phone and on-site calls
  • All parts including optics, labor, and travel expenses for the Term of the contract

Our AMOadvantage Value Advantage Service Agreement* includes:

  • Corrective Maintenance – including: labor, parts, and shipping costs; plus travel call-out fee per call.
  • Unlimited phone and on-site calls

We are committed to exceeding your expectations by providing superior service experiences. An AMO service contract allows us to provide you with the highest level of service we can offer along with the long-term benefits associated with being an AMO customer.

* All service plans presented are specific to the United States. Service plans available in other countries may have variations. Please contact your regional representative below to get additional details for your area.

If you are interested in purchasing a first time or renewal service contract, your warranty is about to expire, or for additional information on Service Agreements, please contact:

United States Region
1.877.AMO.4LIFE
servicecontracts_us@amo.abbott.com

European Region
00353 1 643 6266 or 00353 1 643 6167
servicecontracts@amo.abbott.com

Asia Pacific Region
+65 6517 8059
apac-serviceops@amo.abbott.com

Contact AMO

For general inquiries and to provide customer feedback, please contact us online.

For technical support in the US or Canada, call (800) 511-0911.

For additional Global Customer Service contacts, please use our Service Contact Center.

*This is only intended to provide a summary of AMO’s service offering. The actual terms and conditions of any service plan will be determined pursuant to the written agreement between the customer and AMO.

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