Members of the Remote Technical Support Engineering (RTSE) team are chosen from the most senior Field Service Engineers in each geographical area to provide second level support to the FSE’s as well as onsite support to you, our customer, for escalated events. This team also is the primary support for new product pilots, testing and most importantly, ensures systems are setup to perform properly after major technical repairs.
RTSE's strengthen the backbone of our Global Customer Support system by ensuring that you receive expert and efficient technical support. They are closely integrated with the Clinical Support and Field Service teams to help quickly identify the root cause of technical issues and find viable solutions.
The Regional Technical Support Engineering team is another example of our practice of continuously creating innovative solutions and providing superior service.
For general inquiries and to provide customer feedback, please contact us online.
For additional Global Customer Service contacts, please use our Service Contact Center.